Privacy Policy

01

Who processes the data

  1. 1.1This policy explains what personal data of customers is processed by “Khartiia Rechova” store on the website store.khartiia.com, in the Telegram bot @rechova_bot, and in emails, as well as why and for how long.
  2. 1.2The data controller is the Seller specified in the Public Offer (section “Details”). Data is processed in accordance with the Law of Ukraine “On the Protection of Personal Data”.
  3. 1.3Inquiries and requests regarding data should be sent to the email address rechova@khartiia.io.
02

What data we collect

  1. 2.1For orders: name, phone number, email, address or Nova Poshta branch, selected Khartiia-Hub, inventory, and order history.
  2. 2.2For e-gift certificates: the recipient's name and email, and the greeting message provided by the customer.
  3. 2.3For discounts: a note indicating eligibility for a discount (e.g., “military” or “Vartovyi”) and the date of verification. We do not receive or store documents confirming such status.
  4. 2.4In the Telegram bot: chat ID, subscriptions (notify of availability, remind of a drop), correspondence with support service, and phone number — only if the user shares it voluntarily.
  5. 2.5We do not see or store card data: payment is processed by the payment service.
03

Why

  1. 3.1To accept, process, deliver, or issue an order, notify of its status, and respond to requests.
  2. 3.2To provide a discount that a customer is entitled to and to apply a gift certificate.
  3. 3.3To fulfill legal requirements: accounting, fiscal receipts, and consideration of claims.
  4. 3.4To improve the website based on anonymized visit statistics — only with consent for analytical cookies.
  5. 3.5To send news, announcements, and drops — only to those who have consented to this. You can unsubscribe at any time via the link in the email or the /stop command in the bot.
04

Who we share data with

  1. 4.1Only those without whom the order cannot be fulfilled, and only the necessary part: the store platform (Shopify), the order processing and payment service (Walnut, bank payment service), the carrier (Nova Poshta), the warehouse accounting system, and Telegram for bot notifications.
  2. 4.2Some of these services store data on servers outside of Ukraine. We choose services that ensure proper data protection.
  3. 4.3We do not sell personal data and do not share it for third-party advertising.
  4. 4.4Data may be provided to authorities only in cases expressly provided for by law.
05

Cookies and analytics

  1. 5.1Necessary cookies are required for the shopping cart, logging in, and checkout to function. The site does not work without them, so consent is not required.
  2. 5.2Analytical cookies (Google Analytics) show which pages are being read. They are enabled only with consent.
  3. 5.3Advertising cookies and pixels (Meta, Google) help show store advertisements to those who have expressed interest. They are enabled only upon separate consent.
  4. 5.4You can change your selection at any time via the “Cookie” link at the bottom of every page.
06

How long we keep data

  1. 6.1Account data — as long as the account exists. Order data — for 3 years after the last order, and accounting documents — for as long as tax legislation requires.
  2. 6.2Bot subscriptions — until the user unsubscribes or blocks the bot.
  3. 6.3After these periods, the data is deleted or anonymized.
07

Your rights

  1. 7.1To know what data of yours we process and to receive a copy of it.
  2. 7.2To correct inaccurate data or request its deletion, provided that the law does not require its retention.
  3. 7.3To withdraw consent for newsletters, analytical, and advertising cookies — this does not affect the fulfillment of orders.
  4. 7.4To file a complaint with the Ukrainian Parliament Commissioner for Human Rights if you believe your rights have been violated.
  5. 7.5To exercise your rights, please email us at rechova@khartiia.io. We will respond within 30 days.
08

Protection and changes

  1. 8.1Only those who need access for order processing and support have access to the data. We use secure connections and services with access control.
  2. 8.2We may update this policy. The new version is effective from the date of publication; the date is indicated at the top of the page.

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